Dispute Resolution Policy

1. Introduction

At Taal Tattva, customer satisfaction is of utmost importance. We strive to ensure smooth experiences—with our costumes, rentals, and delivery services. In the rare event of a disagreement—whether concerning product quality, delivery condition, refunds, or service issues—this Dispute Resolution Policy outlines how we address and resolve such matters efficiently and fairly.

2. Reporting a Dispute

• Damages or Defects: If a costume is received damaged or with visible defects, please report the issue within 1 dayfrom delivery at support@taaltattva.com with photographs and description. (taaltattva.com)
• Other Concerns: For issues like sizing errors, missing items, late delivery, or rental discrepancies, reach out promptly to our support team via email.

3. Resolution Process

1. Acknowledge & Respond
   • Our team will acknowledge your concern within 24 hours of receiving your email.
2. Investigation & Verification
   • We’ll review the details provided—images, order information, shipping records—to assess the issue.
3. Propose a Resolution
   • Depending on the issue, we’ll offer one of the following:
     • Replacement or exchange of the item.
     • Partial or full refund, per our Returns & Refund Policy.
     • Credit or alternative compensation for rental-related problems.
4. Escalation (if needed)
   • If further review is necessary, your case may be escalated to a senior customer-service representative or the head of resolutions.

4. Timelines & Expectations

• Initial Response: Within 1 business day of your email.
• Resolution Proposal: Typically within 3–5 business days, depending on the complexity of your issue.
• Final Resolution: Most cases are closed within 7 business days. If external vendor involvement is needed, we’ll inform you of any additional time required.

5. Refunds & Returns

Any resolution that involves refund or return will follow our Shipping & Returns policy and current terms. You can review details like refund timelines, accepted conditions, and logistics on our Returns & Refunds page. (taaltattva.com)

6. Customer Obligation

To help us resolve disputes effectively, customers are requested to:

• Provide a clear description of the issue, including visuals where applicable.
• Report issues as soon as they arise, ideally within the stated time frames.
• Return items in their original packaging, unless otherwise agreed.

7. Contact Information

For all support and dispute-related communication, please use:
Email: support@taaltattva.com
Subject Line: Dispute related to Order #[Your Order ID] – [Brief summary]

8. Governing Law

This policy is governed by the laws of India. In the unlikely event that amicable resolution is not achieved, further recourse shall be available through appropriate Indian legal forums or arbitration as mutually agreed.

Taal Tattva remains committed to delivering both elegant performance costumes and unparalleled service. Our Dispute Resolution process ensures that your concerns are addressed promptly and fairly—so your spotlight always beams bright.